Monthly Archives: November 2013

Seven Things to consider for your Customer Service Disaster Plan

Posted on November 19, 2013 by lmullany

Don’t forget your customer when things go wrong!  Storms create problems. Technology fails. Sometimes we have a personal crisis that affects our business, especially when our business is small. Whatever happens behind the scenes, every business leader must have a plan to manage … Continue reading →

Posted in Business, Business Resources, Customer Relations, Small Business | Tagged , , , , , | Leave a comment

Blockbuster Hit the Iceberg – Chilling Warning to Entrepreneurs

Posted on November 12, 2013 by lmullany

Like the Titanic, industry giant Blockbuster Video hit the figurative iceberg, realized it was beyond rescue, and closed the final 300 stores.  After viewing the forlorn sight of empty Blockbuster stores in strip malls across the country, many of us … Continue reading →

Posted in Business, Grow Your Business, Manage Your Business, Small Business | Tagged , , , , , | Leave a comment