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Author Archives: lmullany
Seven Things to consider for your Customer Service Disaster Plan
Don’t forget your customer when things go wrong! Storms create problems. Technology fails. Sometimes we have a personal crisis that affects our business, especially when our business is small. Whatever happens behind the scenes, every business leader must have a plan to manage … Continue reading
Blockbuster Hit the Iceberg – Chilling Warning to Entrepreneurs
Like the Titanic, industry giant Blockbuster Video hit the figurative iceberg, realized it was beyond rescue, and closed the final 300 stores. After viewing the forlorn sight of empty Blockbuster stores in strip malls across the country, many of us … Continue reading
St. Patrick’s Day Greeting – Second Try: The Origin of Irish Dance?
According to my team, my blog yesterday fell into the “What were you possibly thinking?!!!” category. In honor of good business writing, St Patrick’s Day, and blarney in general, I included one of my favorite poems. It is true that … Continue reading
Posted in Business, Small Business
Tagged Front Desk Team, Loretta Mullany, St. Patrick's Day fun., St. Patricks Day
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Business Writing – A funny lesson learned
In this era of internet communication, there is increasing pressure to write simply. People have less time and less tolerance for the written word. Communication gets even more convoluted when we enter the world of law and government. Think about the laws and regulations … Continue reading
Posted in Uncategorized
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International Women’s Day is good for small business
Today is International Women’s Day. Originally called International Working Women’s Day, it is celebrated on March 8th each year to recognize issues and accomplishments of working women in the past, present and future. It started in the early 1900s as … Continue reading
Time Management with a Leadership Mindset: What Hat Are You Wearing Today?
As a business owner, you are responsible for everything that happens in your business. Unless you are a superhero, you will increase your opportunity for success by taking advantage of the talents of others. Your leadership challenge is to make … Continue reading
Opportunity Cost – tool for better decision-making
Are you trying to save money by doing everything yourself? While it may feel like you are being cost effective, you may be surprised by the real cost of missed opportunities. Trying to do everything may sidetrack you from doing … Continue reading
Posted in Business, Small Business, Time Management
Tagged business decisions, decision making, oppoortunity cost
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When Murphy’s Law strikes your office
Friday the 13th came early this week! Someone our company relies upon tried to show initiative without stopping to think things through or obtaining our final approval. We discovered the result, to our dismay, as soon as we opened the office Tuesday morning. It … Continue reading
Cost of Interruptions
Ever wonder where your money goes? Interruptions cost you money! You are the best person to estimate time waste in your company. We have developed the following calculator to help you determine the cost of your time that is wasted … Continue reading
Posted in Business, Small Business, Time Management
Tagged interruptions, productivity, small business, time management
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Responding to Negative Online Comments – Great Example
What do you do when someone posts a negative online comment about your product or service? Whether or not it is a fair comment, it may influence readers purchase decisions. How you handle the situation can make an even bigger difference. … Continue reading →