Category Archives: Manage Your Business

Seven Things to consider for your Customer Service Disaster Plan

Posted on November 19, 2013 by lmullany

Don’t forget your customer when things go wrong!  Storms create problems. Technology fails. Sometimes we have a personal crisis that affects our business, especially when our business is small. Whatever happens behind the scenes, every business leader must have a plan to manage … Continue reading →

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Blockbuster Hit the Iceberg – Chilling Warning to Entrepreneurs

Posted on November 12, 2013 by lmullany

Like the Titanic, industry giant Blockbuster Video hit the figurative iceberg, realized it was beyond rescue, and closed the final 300 stores.  After viewing the forlorn sight of empty Blockbuster stores in strip malls across the country, many of us … Continue reading →

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International Women’s Day is good for small business

Posted on March 8, 2012 by lmullany

Today is International Women’s Day.  Originally called International Working Women’s Day, it is celebrated on March 8th each year to recognize issues and accomplishments of working women in the past, present and future.  It started in the early 1900s as … Continue reading →

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Responding to Negative Online Comments – Great Example

Posted on February 15, 2012 by lmullany

What do you do when someone posts a negative online comment about your product or service?   Whether or not it is a fair comment, it may influence readers purchase decisions.  How you handle the situation can make an even bigger difference.       … Continue reading →

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When Murphy’s Law strikes your office

Posted on January 14, 2012 by lmullany

Friday the 13th came early this week!  Someone our company relies upon tried to show initiative without stopping to think things through or obtaining our final approval.  We discovered the result, to our dismay, as soon as we opened the office Tuesday morning.   It … Continue reading →

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Small Business Owners – You made a difference today!

Posted on December 15, 2011 by lmullany

As a part of my work with a local business college, I talk with high school seniors about their career goals.  One young man had a very clear goal of becoming a police officer.  When asked why, he said that … Continue reading →

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