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Category Archives: Customer Relations
Seven Things to consider for your Customer Service Disaster Plan
Don’t forget your customer when things go wrong! Storms create problems. Technology fails. Sometimes we have a personal crisis that affects our business, especially when our business is small. Whatever happens behind the scenes, every business leader must have a plan to manage … Continue reading
When Murphy’s Law strikes your office
Friday the 13th came early this week! Someone our company relies upon tried to show initiative without stopping to think things through or obtaining our final approval. We discovered the result, to our dismay, as soon as we opened the office Tuesday morning. It … Continue reading
Small Business Owners – You made a difference today!
As a part of my work with a local business college, I talk with high school seniors about their career goals. One young man had a very clear goal of becoming a police officer. When asked why, he said that … Continue reading
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Responding to Negative Online Comments – Great Example
What do you do when someone posts a negative online comment about your product or service? Whether or not it is a fair comment, it may influence readers purchase decisions. How you handle the situation can make an even bigger difference. … Continue reading →