Tag Archives: customer service

Seven Things to consider for your Customer Service Disaster Plan

Posted on November 19, 2013 by lmullany

Don’t forget your customer when things go wrong!  Storms create problems. Technology fails. Sometimes we have a personal crisis that affects our business, especially when our business is small. Whatever happens behind the scenes, every business leader must have a plan to manage … Continue reading →

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When Murphy’s Law strikes your office

Posted on January 14, 2012 by lmullany

Friday the 13th came early this week!  Someone our company relies upon tried to show initiative without stopping to think things through or obtaining our final approval.  We discovered the result, to our dismay, as soon as we opened the office Tuesday morning.   It … Continue reading →

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Small Business Owners – You made a difference today!

Posted on December 15, 2011 by lmullany

As a part of my work with a local business college, I talk with high school seniors about their career goals.  One young man had a very clear goal of becoming a police officer.  When asked why, he said that … Continue reading →

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